Call now:

+972-2-5610960

Worldwide Shipping
 
 
FAQ

FAQ
Ordering process
How do I order a Parochet (Ark Curtain)?
  1. Measure from the middle of the rod to the floor, or choose your own measurements. If you are taking measurements from an existing Parochet please include the rings and the fringes in your measurement.
  2. Measure the width of the Ark, or the width that you would like.
  3. Would you like your Parochet to hang from a rod with or without rings? If you choose without rings we will make a special rim around the top. Generally we make a very simple rim. If you would like something more unique and original please let us know when you order.
  4. Our rings have a diameter of 2.8cm. They are available in natural wood or cherry color. Choose the style you want from the samples on our website. Otherwise create your own unique design together with our graphics department.
  5. Choose a color for your material: white, off-white, green, black, dark blue, royal, Bordeaux, wine, brown, and more.
  6. Choose a color for the embroidery: gold, silver, both, or colorful.
  7. Send us your dedication, and choose a color for the letters: gold, silver, both, or colorful.
  8. Do you need a kaporet? On a separate rod, on the same rod, attached to the Parochet. .
What is a kaporet?
A Kaporet is a piece of material on top of the Parochet. There are 3 types of Kaporets
  1. A separate rod kaporet covers the rod that it is hanging from, and is an entirely separate piece of material. It also hangs on a separate rod.
  2. A same rod Kaporet is used for beauty. It is an extra piece of material that is sewn onto the Parochet with a top stitch this type of Parochet has 1 rod.
  3. An attached Kaporet is also for beauty. For example if you would like to add an extra Passuk or design to your Parochet. This kaporet is totally attached to the Parochet.
On the Kaporet you can embroider a passuk or a design. The regular height of a kaporet is 30-40 cm and the width is the same as the Parochet. If you have any special requests please let us know at the time of ordering. The price for a separate or same rod kaporet is $120 An attached kaporet is generally free.
How do I order a Bimah cover (Kissui Bimah) or a Chazzan-Stender cover?
  1. Is your Bimah straight or slanted?
  2. Measure the length and width of the top plate.
  3. If you are taking measurements from an old Bimah cover we need the measurements of the top plate with and without the hangover.
  4. Please let us know if you need a hangover on all sides.
  5. Choose the style you want from the samples on our website. Otherwise create your own unique design together with our graphics department.
  6. Choose a color for your material: white, off-white, green, black, dark blue, royal, Bordeaux, wine, brown, and more.
  7. Choose a color for the embroidery: gold, silver, both, or colorful.
  8. Send us your dedication, and choose a color for the letters: gold, silver, both, or colorful.
  9. Would you like the inscription on the top or on the hangover?
  10. Plastic covers are available either open, or closed with a zipper.
In order to make it easier for you to order we have included some sketches of Bimah covers. Please fill in the information wherever you see a question mark.


Straight Bimah Cover sewn on all 4 sides (closed hangover) 
 

Slanted Bimah Cover sewn on all 4 sides (closed hangover) 
 

Bimah Cover with opening in the front for a pullout draw 
 

Bimah Cover with front hangover only 
 

Common Bimah Cover 
 

 
How do I order a Torah cover?
  1. Measure the size of the parchment only. If you are taking measurements from an old Torah cover please include the fringes.
  2. Choose the style you want from the samples on our website. Otherwise create your own unique design together with our graphics department.
  3. Choose a color for your material: white, off-white, green, black, dark blue, royal, Bordeaux, wine, brown, and more.
  4. Choose a color for the embroidery: gold, silver, both, or colorful.
  5. Send us your dedication, and choose a color for the letters: gold, silver, both, or colorful.
  6. Do you want wood rings at the top of the Torah cover?
  7. We have included a sketch with the standard size of a Torah cover. If your Torah cover is not the standard size please let us know at the time of order.
  8. Do you need a Gartel for your Sefer Torah? If yes, they are available with a Plastic, Metal or Velcro clip.


Standard size for Torah cover 
 

 
How do I order a Chupah?
  1. Choose the style you want from the samples on our website. Otherwise create your own unique design together with our graphics department.
  2. Send us your desired measurements. The standard measurement for a Chupah is 2x2 Meters.
  3. Send us your dedication, and choose a color for the letters: gold, silver, both, or colorful.
  4. Please note: If the outer layer of the Chupah will not be visible, we can use a cheaper material then velvet greatly reducing your cost.
In order to make it easier for you to order we have included some sketches of Chupot. Please fill in the information wherever you see a question mark.


Chupah with rings at the corners 
 



Chupah on poles (Please include diameter of the poles) 
 



Standard Chupah 
 

 
Can I create my own design even if I do not see it on the site?
Of course! You can either, mix and match designs that you find on our site, or you can create your own unique design together with our graphics department. You can also come up with your own colors.
How do I choose a Parochet style?
We recommend that you first visit our site and see if there is something that suits you. Or you can create your own unique design together with our graphics department.
Is it possible to renew an old Parochet?
Of course! We can renew anything. You can discuss this with our design department.
In what languages do you embroider?
We can embroider in any language you want.
Can I order all the styles I see on the site?
Of course! You can order anything you see on the site.
Please note that items on the site are just samples, and may look a bit different than the actual product you will receive.
General Information
What is a “shopping Basket”?
Our website is a virtual superstore that allows you to buy different items with the click of a button. After you click on the add button of a particular item you will receive a sub-total of all the products that you chose. If you want to add or delete a product you can do so with the click of a button.
How do I calculate the production and delivery time?
When you place your order please let us know when you need it. We guarantee to provide your order within 1 month of receiving an ok on the sketch (For orders of ark curtains and the like). If you need your product sooner please let us know. There may be an extra service charge.
How do I contact the customer service department?
You can contact one of our representatives by
  1. Phone +972-2-5000-940
  2. Fax +972-2-500-2033
  3. Email info@kaftorvaferach.com
Our representatives are here to help you with any question you may have, in order to make your purchase fast and convenient.
Is it safe to provide my credit card details over the Internet?
Yes. All your information remains confidential at our head-office. Your privacy and confidentiality is our first priority. Our website is secure with ssl software. 
If however you would rather not provide your credit card over the net, you can call us, or fax us at the above numbers.
How will my card be charged?
We will charge your Credit Card the agreed amount once we receive an ok from the Credit Card company. The charge will show up on your statement.
Do you ship to every country?
Of course! We ship allover with EMS carrier service. 
If you prefer a different carrier please let us know.
In what languages can I get service?
Hebrew, English, Yiddish, French, and Russian.