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Privacy Policy

Privacy Policy

General:
This site is run and operated by company Kaftor Vaferach. “Our site” is a virtual store where you can purchase products. Customer service is available for people surfing the web. This policy will become legal for anyone using our site, and will be the legal base for any disagreement that may rise between you and us. Because of this you are advised to please read through the policy. Surfing our site and or buying will show your agreement to the policy.
Sales Information:
KV allows you to buy products in an easy quiet way, and with attractive prices. There are a few different buying options.
Every item we sell is on a sales page, which includes the name and item number.
All the prices are excluding vat. If you are not an Israeli citizen you can get your vat back when you leave the country. You must pay the vat at the time of purchase and fill out a vat form. Vat returns are for purchases above $100.
In order to place an order, first choose your product. Next you will be asked to fill out your personal details. Your order is now complete.
For your order to be processed quick and efficiently please verify that all your details are correct.
After you place an order we will verify your Credit Card number your order will be complete once we get an ok from the Credit Card company.
Please note that when you place an order on our website you will automatically be added to our mailing list.
If we do not have your item in stock you will be notified what are your options.

Please be advised: Giving over false information is a crime.

If the Credit Card company does not authorize the purchase you will be notified. You will need to be in contact with us by phone to complete your purchase.
The turnaround time will begin only once we receive an ok from the Credit Card company. If we do not receive authorization within 10 days, your order will be cancelled.

In case you do not want to leave us your cc info you can call us by phone or send us a fax. We will consider the purchase done only after we receive payment.

Selling process:
The buyer chooses an item and continues to check out.
The buyer could choose to give his cc details by phone. To do this you must complete the purchase, and at checkout choose the option to be contacted by one of our sales reps..
The purchase will be complete only once your order has been completed over the phone.
Turnaround time:
We are obligated to send your order to the provided address.
We are obligated to supply the item, which was fully paid for as follows:
We will not be responsible for any late shipment or non-shipment that was caused by natural causes. The policy of the Israeli post with whom we send our items will apply to every shipment. In case the buyer chooses a different carrier their policy will apply.
The shipping does not include taxes that may be added to the total according to the country that you are in.
The turnaround time is only for business days
The buyer will be allowed to collect the items from the store or factory without an extra charge. Please notify us at the time of the order if you would like to setup a pickup date and time.

If you want to cancel something after the items were already sent you must send back the item in its original package whole and without damage.
Customer Service:
If you have any questions about products that you see on our website please contact us.
You can contact us direct at
Phone +972-2-5000-940
Fax +972-2-500-2033
Email info@kvj.co.il Our reps will be glad to help you with any question that pertains to the buying process or with any other question in order to make your purchase pleasant, easy and quick.

A service to those using the site:
Everyone is allowed to use the site and purchase goods based on the following policy.
The user can make transactions that are law binding. If you are under 18 or you cannot make legal purchases without a guardian, your use of the site will be as if you have their permission.
The buyer is a holder of a valid cc card from a valid cc company.
Privacy Policy:
In order to make a purchase you should supply us with your name, address, email, phone, and cc numbers. We use the proper precautions to keep your privacy. When you give us the cc over the net it is secure. We are not liable for things that are out of our hands. E.g. If your cc number is lost on the Internet.
Cancellation policy:
The buyer can cancel the purchase at any time based on the buyer protection act 1981
It should be done in handwriting by fax or email 24 hours a day.

Please note: you can cancel on condition that you return the item in its original packaging and that it is whole without damage of any kind.

We are allowed to cancel the purchase if there is a mistake on the site either on the price or on the description
If we find that there was a problem with the communication or a technical problem that does not allow us to complete the order.

If after the order we see that we no longer carry this item we are allowed to cancel the order.
Other policies:
We do not take responsibility if there was a problem with the product description.
The pictures are just to see and there may be differences between the pictures and the items that are sold.
We are not responsible to put together or repair things that were purchased on our site.
Any information that is on the website including graphics design, words, logos and their layout are ours alone. You may not copy or advertise or use them in any way you like without asking us first.

Pictures on the website are for demonstration only.
Prices are in US Dollars according to 4.20 SHekels/Dollar.


This policy and any disagreements that may arise from it will follow the law of Israel.

The policy was last updated on 2.05.2008 and can be changed at any time under our discretion

Enjoy your purchasing.
 

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